Privacy

The Corporate Identity Number of the company is 14559717.

Our ICO - Data Protection Registration Certificate Number is ZB610009.

1. When you apply to ride with That Mart or are a in-house supplier rider, we ask you to provide information about yourself including your name, contact details, vehicle type, date of birth, relevant address, your right to work, and whether you have any unspent criminal convictions.
2. During the application process, or at subsequent times where further checks are considered as necessary, we (or a third party) will ask you to provide further information and documents, such as a copy of your passport and proof of address for criminal background checks and right to work checks. If you are required by applicable law to have a licence or insurance for your vehicle type, we might also ask you to provide evidence that you’re compliant with this law, as well as your vehicle registration details. We will track the progress of your application and record the results of your criminal background check (pass/fail only).
3. During the application process you will be asked to submit a photo (“selfie”) or video of yourself and a photo of your identity document to check your identity. Your selfie will be compared with the photo in the identity document. This comparison is made manually and at times automatically using an identity verification platform with facial recognition.
4. For your account set-up as a Rider with That Mart Rider App, we will ask you to provide financial (including bank details), tax and business registration information, and further information related to your services for That Mart such as contact details of your next of kin (whose details you have permission to share with us for emergency purposes), where you want to work, your kit and a photo. We'll keep a copy of your signed That rider agreement with us (“Supplier Agreement”).
5. If you do not provide some or all of the requested information, That Mart’s Rider division may be unable to accept your application or to complete set-up or manage your rider account.

1. When you request to use a location-based function in the Rider App, for example when you want to find order available for delivery for a seller or supplier by changing your status to “Online”, we access your location from your device in order to provide this functionality. Setting your status to “offline” i.e., not available for orders, and you do not want us to view your location when you are “offline”, please do set your status to “Offline”.
2. When your status is set to “online” (i.e., available for orders) in the Rider App, we collect your location data on a continuous basis for the purposes of engaging your services under your Supplier Agreement including to provide delivery estimates to our customers based on your speed and the type of vehicle you've told us you are using. If you do not want us to view your location, please change your rider status to "offline", but please note that you will need to be online in the Rider App to be offered and/or complete orders.
3. Unless you request to use a location-based function or set your status to “online” in the Rider App, we do not access or otherwise collect your location data.

1. When you use the Rider App we collect information about your use of them, including about your rider online status (when using the Rider App) and (when online) your order progress swipes.
2. When you interact with our Rider Support team via email, phone, post, chat or on the Rider App or (“Rider Support”, [email protected]) or Customer Services, including when you report any incident, our team may collect and use information about you. If you interact with Rider Support by phone, your calls may be recorded for legitimate business purposes, including for Rider Support and Customer Services training and improvement purposes.
3. When you use the Rider App you may be asked to submit a selfie or video of yourself to check your identity. Your selfie will be compared with the photo in the identity document you provided at onboarding when we check your identity documents. This comparison is made manually and at times automatically using an identity verification platform with facial recognition.

1. We collect technical information about your device and your use of your device, including through the use of cookies and other similar technologies, for example, technical information about your device, including characteristics of and performance data about your device, the Rider App and operating system, your device type, unique device identifier, network connection type, app version, phone language, screen size and platform. To track customer orders, we use near-field communication technology to understand when you "check-in" at a Partner location to collect an order. We also ask for permission to access the camera on your device to enable you to take and upload to the Rider App a photo of where you have left an order at a customer's delivery address.
2. When it comes to cookies and similar technologies, you can change your cookie preferences at any time, including withdrawing any consent you provided at any time. You can also manage and delete cookies through most internet browsers by changing your cookie settings but if you do so, the site may not work properly.

1. We may receive information about your services or any incident you may have been involved with from the partners who work with us such as restaurants and grocery partners (our "Partners"), our customers, other riders, or members of the public.
2. We may collect information about you from the feedback you send us or provide to us through focus groups or surveys.
3. When you use websites or applications of third parties in connection with your services for That Mart, including during the application and onboarding process, those sites or applications may collect and process your information independently of That Mart. We recommend that you check their privacy policies to understand how they process your personal information.
4. By accessing the Rider App using other digital routes such as (but not limited to) a tablet or other devices/technology, then That Rider's personal information collection and usage as set out in this privacy policy will apply in that context too.