This website (the "Site") is owned and operated by TechStrobe Limited. Your access to, use of, placing of an order, linking to the Site, use of software or downloading software on the Site (collectively, your "Access") is conditional upon your acceptance and compliance with the terms, conditions, notices, and disclaimers contained on this page and elsewhere on the Site ("Terms of Use"). If you do not agree with the Terms of Use, exit this Site. Your Access to the Site constitutes your agreement to be bound by the Terms of Use. We reserve the right to amend the Terms of Use at any time and you should periodically refer to them on this page and elsewhere on this site. These Terms of Use apply to the use of this website ("Site"), and by accessing this Site and/or placing an order you agree to be bound by the terms and conditions set out below. The Terms of Use of this Site do not affect your statutory rights as a consumer. "You" and "Your" means the person using this Site to order goods, “Seller” and “Supplier” and “Store” means the partners who sells goods on this site, and both are subject to these Terms of Use. "TechStrobe Limited.", "We", "Us", or "Our" means: TechStrobe Limited. Registered in the United Kingdom at 115, London Road, Morden, England SM4 5HP.

The Corporate Identity Number of the company is 14559717.

The ICO - Data Protection Registration Certificate is ZB610009.

Once your order has been accepted, this represents an agreement between you the customer and the partner (supplier). The partner has sole responsibility for this order. Any payments are not made directly to the partner fulfilling the order until delivered. If you have chosen to pay with credit or with debit card on the Site or the That Mart app, then the transaction is processed by That Mart, operated, and owned by TechStrobe Limited as an authorised agent of the partner.

All prices are quoted in British (Sterling) Pounds and some items may have VAT applied as stipulated in the VAT mandate.

Delivery and/or card charges are calculated per order and based on the policy of the individual partner. Any delivery charges or card fees will be displayed clearly in your Order Summary. Prices are subject to change and all goods are subject to availability.

You have the right to cancel an order up to the point the order is sent to the partner. Normally, this is approximately before the time partner confirms the order, for your requested delivery or collection of the order.

Members can cancel an order via their Order History. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information. An order may be subsequently cancelled by a partner after you have received an in-app notification or email stating the order has been accepted.

That Mart, operated, & owned by TechStrobe Limited, and our partners reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

We do not offer refunds or compensation. All refunds and request for compensation should be made with the supplier directly. If you are unsatisfied with an order or service from a supplier and would like to get a refund, and that the supplier has not provided you with a satisfactory response then you can reach out to us through our [email protected] and we will do our best to resolve your complaint.

For us to investigate your complaint it would be helpful if we have a few extra details in hand before we contact the supplier on your behalf.

• Order ID
• Registered email address
• Registered phone number 
• Photographic proof in case anything is visibly wrong with your order.
• All communications with the supplier

• Wallet
• Card

Please check your app or the cancellation email to choose whether you would like the refund into your That Mart Wallet, or your card saved on file.

If you choose a wallet, which we highly recommend, you will get the funds immediately and you can re-order from a different supplier. If you choose a card, the refund will be credited back to your card.

Please note due to FCA legislation a refund to your card may take 3 - 5 working days to reach you, but please be rest assured that you will receive your money in the shortest possible time.

In the case you do not receive the option on the cancellation email or do not select any of the above within 24 hrs, the funds will be sent back to your card automatically, if paid by card.

If the supplier initiates the refund directly from the merchant, you will not receive the option for a credit to your wallet. The refund will get credited straight to your bank account within 3 - 5 business days.

 

1. Wrong items in an order
2. Incorrect order handed to the rider.
3. Missing or unavailable items in an order
4. Delivered items are of a poor quality (incl. food safety claims)
5. Incorrect information provided about items on the platform.

1. Late deliveries due to rider delays
2. Spilled or damaged in transit (unless due to packaging)
3. Order not delivered to the customer.
4. Unable to find a rider to pick up the order.
5. Customer cancelled order due to rider delays.

 Where we suspect customers may be submitting fraudulent claims, compensation is not given. We also have robust measures in place to detect and prevent rider fraud: